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Ensuring that you have everything in place to successfully make use of the Libryo platform.
Last updated July 2025
The App
The ERM Libryo platform is a cloud-based application accessed via the browser. Users interact with the application which is hosted at https://my.libryo.com/ . Libryo.com is our primary domain, and users will need full access to all URLs and subdomains under this. If your organisation makes use of any firewall or network security software, please ensure that our domains are whitelisted to prevent any issues.
We also integrate with a Customer Relationship Management system provided by HubSpot, and our applications needs to make requests to their API to for user interaction and analytics purposes. As such, please allow the following URLs to be accepted by your network:
Browser support
We work hard to ensure that the Libryo app provides the same experience across all major internet browsers. In order to get the best experience, we encourage the use of modern browsers such as Microsoft Edge, Google Chrome and Mozilla Firefox.
Regardless of which internet browser your organisation is making use of, please ensure that it is set to always receive the latest updates. If you are having trouble displaying the app in the browser that you are using, please contact our support team and let them know which browser version you are using and we can try debug the issue together.
Please visit the following link to determine if the browser you are using is updated to the latest version.
File/Content Types
As the Libryo app is rendered inside a browser, it requires access to various file types to ensure that it is displayed correctly. Primarily, the app makes use of Javascript (.js) and Cascading Style Sheets (.css), however there are a couple of other types, such as images and fonts, that we use to ensure that the app looks really great.
We’ve found that the main culprit with regards to the app not being displayed correctly is the blocking of font files, as this prevents icons within the app from being rendered correctly.
Along with fonts, please ensure that the browser can access and make use of all the following content types:
- text/html
- text/css
- application/javascript
- application/json
- application/octet-stream
- application/font-woff
- image/png
- image/gif
- image/jpeg
- application/javascript
- application/javascript
- font/woff2
External Services
The Libryo app makes use of external APIs to provide dynamic content within the app. Specifically, this refers to pulling in Javascript (.js) files from other domains. As such, if any of these services are blocked, it will prevent users from accessing the features and compromise the user experience.
All services used by Libryo are trusted and secured with HTTPS. Currently, we make use of these to provide users with access to geolocation services through the Google Maps, as well as a live chat widget and access to dynamic interactions through our Customer Relationship Management system provided by HubSpot.
Access to the following URLs will need to be allowed by the network/browser for users to have access these services:
https://js.hubspotfeedback.com/
Emails and Links
User accounts are linked to their email addresses, and our primary means of communication with our users is through email. Users will require access to email from the Libryo platform to receive their legal update notifications, as well as to manage details relating to their account, such as resetting their password. It is very important that these emails land up in the inbox and not junk mail.
Emails coming from the Libryo platform will be sent from my@libryo.com, and other related communications will be sent from info@libryo.com or libryo@erm.com. We recommend that the entire libryo.com and erm.com domain be whitelisted through your email service or firewall provider to ensure that our emails successfully reach your inboxes.
Here are some example subject lines of emails from the platform:
- Welcome email
- Password reset
- Change of legislation notification
Within our emails are links that direct the user to various parts of the app. There can be a lot of confusion for users if they click on a link in an email and it doesn’t work as intended. As such, if you are using any software to block or alter email links, we recommend whitelisting our emails to ensure that your users may have the most optimal experience with Libryo.
File Downloads/Uploads
We allow our users to export their Online Legal Register, as well as their full Notification History. To ensure that users may make use of this feature, your internal network must allow for browsers to download and save files to the computer. We currently support exporting to pdf (.pdf) and Microsoft Excel (.xlsx).
Libryo also provides a comprehensive document management system, allowing users to upload and download files directly from within the application. As with the exporting feature, downloading and uploading of files will need to be enabled at the browser/network level.
The following file types are currently supported by the app for uploading and downloading, please ensure that none of these are blocked by your internal network:
- image/jpeg
- image/png
- application/pdf
- application/vnd.ms-excel
- application/vnd.ms-excel.sheet.macroEnabled
- application/vnd.ms-excel.sheet.macroenabled.12
- application/msword
- application/vnd.ms-powerpoint
- application/vnd.openxmlformats-officedocument.presentationml.presentation
- application/vnd.visio
- application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
- application/vnd.openxmlformats-officedocument.wordprocessingml.document
- application/zip
- application/octet-stream
- application/x-rar-compressed
- text/plain
IT Checklist
- Libryo urls and emails whitelisted
- Browser updated
- Content-types allowed
- File upload and download permitted
- External Javascript allowed
- Email links not blocked
Have any questions?
At Libryo, we really want all our users to get the most from our system. We hope that this article was useful. If you still have some questions, please contact us.