Logging In FAQs

Learn how to update your site access, regain login credentials, and understand why accounts may be deactivated on the Libryo platform.

How can I update my site access in Libryo, and how long does it take?

If you have moved to a new site or need access to a different Libryo Stream, follow these steps:

1. Contact Libryo Support via online chat or email (libryo@erm.com).
2. Provide the new site name and confirm whether you need to be removed from your previous site.
3. Our team will update your access and confirm once the change is complete.

What should I do if I am struggling to log in to Libryo?

If you are unable to log in, your account may have been deactivated due to inactivity.
(For security reasons, inactive profiles are automatically deactivated after a certain period.)

To regain access:

• Contact Libryo Support using the online chat or by email (libryo@erm.com) to request reactivation.
• A new password will be set, and you will regain access to the platform.

Why does my account get deactivated?

For security reasons, accounts that remain inactive for an extended period are automatically deactivated.

To regain access, please contact Libryo Support via:

• Online chat on my.libryo.
• Email libryo@erm.com.
  
  

Have any questions?

At ERM Libryo, we really want all our users to get the most from our system. We hope that this article was useful. If you still have some questions, please contact us.