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Getting Support on Libryo

Have a question or need guidance? Reach our support team through Live Chat or email anytime.

Last updated: 09 Dec 2025

How to Contact Libryo Support via Live Chat

If you need help while using Libryo, you can reach our support team directly through the Live Chat inside the platform or explore helpful self-service resources. Whether you have a quick question, need guidance on a feature, or want to learn how something works, we’re here to support you.

Where to Find Support Options

Inside the Libryo platform, look for the green chat bubble icon in the bottom-right corner of your screen:

Bottom right → Green bubble with a question mark (?)

Screenshot_8-12-2025_172918_my.libryo.com-1

You can also drag and move the chat bubble to any position on the screen, depending on your preference.

Once you click the chat bubble, you will see two options at the bottom of the panel:

  • Chat

  • Help

Live Chat

You can use Live Chat to speak directly with our Support Team.

How to Start a Conversation

  1. Click the green chat bubble in the bottom-right corner of the Libryo platform.

  2. The Chat panel will open on your screen.

  3. You will see a list of all your past chats in the panel. If you want to start a new conversation, simply click the chat icon in the top right corner of the panel.

    Screenshot 2025-12-08 at 17.36.37

  4. Type your message to begin chatting with our support team. Tip: You can send screenshots directly through the chat - this helps us troubleshoot and resolve your question more quickly. Just click the paperclip icon in the bottom-right corner of the chat window and select the file you want to upload. 

If an agent is online, you will receive a response right away.

If no agents are available at that moment, don’t worry - you can still send your message. A Help Desk ticket will be created automatically, and we’ll follow up with you via email as soon as possible.

What You Can Contact Us About

Whether you reach us through the Live Chat or by email at libryo@erm.com, you’re welcome to ask us about:

  • Navigation and how to use the platform

  • User access or login issues

  • Questions about our in-app training tool

  • Technical product queries

  • Regulatory support questions

Some queries - such as regulatory, technical, or product-related questions that need to be forwarded to a specialist - may take up to two business days for review and feedback from the appropriate expert.

Note: Our regulatory experts’ correspondence is not intended to be, and does not constitute, legal advice or legal opinion.

Help (Self-Service Resources)

When you click Help instead of Chat, you’ll see a selection of resources designed to help you understand and navigate the Libryo platform.

Screenshot 2025-12-08 at 18.00.32

These resources include:

Important:

The Help section is not where you search for laws, regulations, or legal requirements. It is focused exclusively on platform functionality, not regulatory content. To find specific regulations, go to your Requirements module and use the search bar to look for the legal requirement or topic you need. For detailed guidance on how searching and filtering work inside the Requirements module, click here.

 

 

Have any questions?

At Libryo, we really want all our users to get the most from our system. We hope that this article was useful. If you still have some questions, please contact us.

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