---
title: Login FAQs
description: Find quick answers to the most common questions about the Libryo Assess login process.
---

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1. [Success Portal - Libryo Assess](https://success.libryo.com/assess?hsLang=en)
2. [User Training - Step-by-Step Guides](https://success.libryo.com/assess/user-training-step-by-step-guides?hsLang=en)
3. [User Access & Account Management](https://success.libryo.com/assess/user-training-step-by-step-guides?hsLang=en#user-access-account-management)

# Login FAQs

## Find quick answers to the most common questions about the Libryo Assess login process.

### **What is the web address for Libryo Assess?**

Go to **assess.libryo.com**. If you still have the old ermassess.com address bookmarked, or an old link saved in an email, update it to the new address. Old links may no longer work.

### **How do I log in for the first time?**

Open the invitation email and click **Accept Invitation**. A second email arrives shortly afterwards with your temporary login credentials. Click **Sign In**, then enter your email address and temporary password. You will then be asked for a two-factor verification code, which arrives in a third email. Enter the code to reach your Dashboard.

See the **Logging In** article for screenshots of each step: https://success.libryo.com/assess/logging-in

### **I forgot my password. How do I reset it?**

On the login screen, click **Forgot Password** and follow the instructions sent to your email. See the **Reset Your Password** article: https://success.libryo.com/assess/reset-your-password

### **I can't log in even though my details are correct. What should I check?**

- Check which sign-in option you are using (Sign in with ERM, or your email address with a verification code) and use the one that matches your account.
- Make sure the email address you enter matches the one on your account exactly.
- If you are signing in for the first time, follow the steps in the **Logging In** article, including the verification code that arrives in a separate email.
- Try a different browser or device. If you use the mobile app, check whether it works in a browser too.
- Note the exact error message, for example "credentials did not match" or "page unknown", and email it to support.assess@erm.com along with the browser and device you used.

### **How do I do a hard refresh?**

A hard refresh forces your browser to reload the page from scratch. On Windows, press **Ctrl+F5**. On Mac, press **Cmd+Shift+R**. If the problem continues, clear your browser cache, restart your browser, or try a different browser.

### **I see "Page crashed due to unexpected error" or a blank screen. What should I do?**

- Check that the address is assess.libryo.com and not an old link.
- Do a hard refresh, then clear your cache and restart your browser.
- Try a different browser to see whether the same problem happens.
- If it continues, email support.assess@erm.com with a screenshot that shows the web address and the error message, the browser you use, and what you have already tried.

### **Can I use Assess on my phone or offline?**

Yes. Assess is available on mobile for both iOS and Android, and it can work in offline mode.

 

**Still need help?**

Email the support team at [support.assess@erm.com](mailto:support.assess@erm.com). To help us resolve your query faster, include your organisation name, a screenshot or screen recording, the browser or device you used 

- [User Training - Step-by-Step Guides](https://success.libryo.com/assess/user-training-step-by-step-guides?hsLang=en#main-content)

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